Return policy and right of withdrawal

We have a 14 day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in unused condition and in its original packaging. We also require the receipt.

To arrange a return, you can contact us at info@solea.at  contact us. Please note that returns must be sent to the following address:

SOLEA Epoxy Jewelry
Owner: Ilknur Puchegger
Bachzeile 3/1/2
7035 Steinbrunn
AUSTRIA

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior return will not be accepted.
If you have any questions about returns, you can contact us at any time at info@solea.at contact .


Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so that we can assess and resolve the issue.


Exceptions/Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift vouchers.


Exchange
The quickest way to ensure you get what you want is to return the item you already received and make a separate purchase for the new item after we accept the return.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund is approved. If approved, you will automatically receive a refund via your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@solea.at .